How can we help you today?
It’s 3:08pm on Thursday here in 🇦🇺 Melbourne (Australia) now. Every customer email is replied to between 9:00am – 5:00pm each day (we’ll be online for another ~2 hours today).
Frequently asked questions that you may have can be found below.
Reference our plugin security pages for info that your IT team may ask you for.
Browse our Figma plugin documentation site for detailed guides and videos.
Enter your key and manage the seats on your license to remove any Figma users.
Frequently Asked Questions
If your answer isn't listed below, or found in our documentation site, then please feel free to get in touch directly via email.
“Where can I find my receipts?”
You'll receive email receipts from [email protected] for any purchases, or you can enter your license key into the license manager to see your past receipts.
“How can I cancel a subscription?”
You can cancel a plan at any time by clicking the Manage membership link in any email receipt (try app.gumroad.com/charge to if you can't find your receipt).
“What is the refund period?”
If you don’t see value from the plugin within the first 30 days after your initial purchase of a subscription (not after it has already renewed), please email us for a full refund.
“Why is my credit card blocked?”
If you're having issues purchasing a license via credit card, turn off any VPN, or try using a different card, or email [email protected] for help with this.
“How can I update my email on file?”
If you need to change the email address where your subscription receipts are sent, please email [email protected] and ask them to update this on your behalf.
“How can I generate a PDF invoice?”
You can generate invoices (and get VAT refunds) by clicking the Generate invoice link in any email receipt. You can try using app.gumroad.com/charge if you can't find your receipt.
“Can I try out the plugins first?”
Yes! You can try all of our plugins, which come with 10 free Pro trials, before you decide to purchase a Pro license to unlock unlimited use.
“How do I manage license seats?”
You can enter your key into the license manager to self-manage which Figma users on your team are linked to seats on your Pro license.
“I have a Figma plugin question!”
Most answers can be found on our plugin documentation site, with detailed guides and step by step video tutorial walkthroughs for our Figma plugins.
“Do you have an Enterprise tier?”
Yes, please request a quote if you're a larger organization that needs more than 10 seats and requires additional vendor onboarding processes.
“Do you have any video tutorials?”
For sure! Please check out our YouTube channel for 200+ step by step video walkthroughs showing how to use all of our Figma plugins.
“Where can I read about security?”
Get all the details you need about security, privacy and how each one of our Figma plugins work on our plugin security details pages.
Get In Touch
We’re very friendly, and hearing from you is the best part of our day!
Note to users on our Free plugin tier: To ensure the
best service for all our customers, personalized
technical support for our Figma Plugins is only available
with a
Pro
license.
If you're on the Free plugin tier, please
reference
our Figma Plugin docs site
for detailed self-serve support guides and video tutorials. Thank
you for your understanding! 🙏
(Of course, everyone is always welcome to email us with any
general enquiries, too! 😊)
To get in touch, please email [email protected] directly.
Your message will immediately be printed off on an A3 sheet of paper by our baby office chimpanzee — Dennis — who we’ve adopted and trained to intercept all enquiries while our humans stay focused on building amazing Figma plugins down in the basement 12 hours a day.
After Dennis has expertly laminated your message, it will promptly be hand delivered to me (Adam) — I reply to all incoming emails personally, to ensure you're provided with the best and most direct customer service possible.
(Alternatively, if you're interested in our Enterprise tier plans and have a minimum order size of 10 seats, please submit this form instead).
Pro Bundle