How can we help you today?
It’s 5:18pm on Monday down here in 🇦🇺 Melbourne (Australia) now. Every customer email is always replied to between 9:00am – 5:00pm each day (we’ll be back online at 9:00am).
Frequently asked questions that you may have can be found below.
Reference our plugin security pages for info that your IT team may ask you for.
Browse our Figma plugin documentation site for detailed guides and videos.
Enter your key and manage the seats on your license to remove any Figma users.
Frequently Asked Questions
If your answer isn't listed below, or found in our documentation site, then please feel free to get in touch directly via email.
“Where can I find my receipts?”
You'll receive email receipts from Gumroad for any purchases, or you can enter your license key into the license manager to see all your receipts.
“How can I cancel a subscription?”
You can cancel your plan at any time by clicking the "Manage membership" link in any email receipt (sent from [email protected]).
“What is the refund period?”
If you don’t see value from the plugin within the first 30 days after your initial purchase of a subscription, please email us for a full refund.
“Can I try out the plugins first?”
Yes! You can try all of our plugins, which come with 10 free Pro trials, before you decide to purchase a Pro license to unlock unlimited use.
“How do I manage license seats?”
You can enter your key into the license manager to self-manage which Figma users on your team are linked to the seats on your Pro license.
“I have a Figma plugin question!”
Most answers can be found on our plugin documentation site, with detailed guides and step by step video tutorial walkthroughs for all our Figma plugins.
“Do you have an Enterprise tier?”
Yes, please request a quote if you're a larger organization that needs more than 10 seats and requires additional vendor onboarding processes.
“Do you have any video tutorials?”
For sure! Please check out our YouTube channel for 200+ step by step video walkthroughs showing how to use all of our Figma plugins.
“Where can I read about security?”
Get all the details you need about security, privacy and how each one of our Figma plugins work on our plugin security details pages.
Get In Touch
We’re very friendly, and hearing from you is the best part of our day!
Note to users on our Free plugin tier: To ensure the
best service for all our customers, personalized
technical support for our Figma Plugins is only available
with a
Pro
license.
If you're on the Free plugin tier, please
reference
our Figma Plugin docs site
for detailed self-serve support guides and video tutorials. Thank
you for your understanding! 🙏
(Of course, everyone is always welcome to email us with any
general enquiries, too! 😊)
To get in touch, please email [email protected] directly.
Your message will immediately be printed off on an A3 sheet of paper by our baby office chimpanzee — Dennis — who we’ve adopted and trained to intercept all enquiries while our humans stay focused on building amazing Figma plugins down in the basement 12 hours a day.
After Dennis has expertly laminated your message, it will promptly be hand delivered to me (Adam) — I reply to all incoming emails personally, to ensure you're provided with the best and most direct customer service possible.
(Alternatively, if you're interested in our Enterprise tier plans and have a minimum order size of 10 seats, please submit this form instead).
Pro Bundle