How can we help you today?
It’s 5:59pm on Monday down here in Australia. Every support email is promptly replied to between 9:00am – 5:00pm.
These are answers to a few common questions that you might have.
If your answer isn't here, please feel free to get in touch with any other questions about our Figma plugins, our different plans, anything in our plugin docs, or if you just want to talk about 90s hip hop.
“Do you offer free trials?”
We do! If you install any of our plugins from our Figma Community page, you’ll be able to try it out first to see if it improves your workflow.
“How do I manage a subscription?”
You can change or cancel a plugin subscription at any time by clicking on the Manage Membership link in any of your email receipts.
“Help! I have a plugin question!”
Most answers can be found in our Plugin Documentation, with guides and step by step video tutorials for all of our Figma plugins.
Get in touch!
We’re very friendly, and hearing from you is the best part of our day! To get in touch directly, please email email@example.com.
Your message will immediately be printed off on an A3 sheet of paper by our office chimpanzee — Dennis — who we’ve adopted and trained to intercept all enquiries while our humans stay focused on building amazing Figma plugins down in the basement 12 hours a day.
After Dennis has expertly laminated your message, it will promptly be hand delivered to me (Adam); I reply to all emails personally, to provide you with the best service possible.
I’m looking forward to chatting with other people who believe in the Hypermatic mission and want to move towards a definite optmistic future for design to production that looks very different to today.
Founder of Hypermatic
Customer Support Love
We’re obsessed with providing the best service to always ensure it was a good day for our awesome customers.
Incredible customer service! I'll definitely recommend Hypermatic at every gig moving forward!
Thank you so, so much for the support. I’d love to give 10/5 stars if you have a feedback form.
Incredible. Solved my issue in under 5 minutes. I'm now even more in love with this company.
Wow, this is amazing. Everything works perfectly, our team can’t thank you enough!
Thank you so much for being so responsive, this was such a great experience.
Awesome, thank you so much for the super quick turn around on these updates!
Can’t thank you enough for the support and the fast turn around in giving us quick solutions!
That’s amazing customer service — seriously. Please send me a link to write a review.
I can’t thank you, your customer service, and your software enough for this.
Thank you so much for following up with me so quickly! This is exactly what I was looking for.
Thank you! Such a lifesaver! I will make my client's deadline with this help.
Amazing! Thank you so much, that is so great — and thank you for taking the time.
Again, thank you a million times over. I truly appreciate your help in getting these issues sorted.
Thank you so much — such wonderful support! First time ever! You rock!
You have been extremely helpful, thank you so much again! Really appreciate all of your help.
Thanks again for your help, your plugin has been a game changer.
Thank you so, so much, really appreciate it. Amazing service!
I'm very impressed by your customer support.
Thank you so much for going above and beyond.
Wow, that was fast. Thanks for your help and quick response!
You’ve single handedly reduced my stress levels ten-fold!
I'm dedicating this song to you and the team, because you guys are the bomb!
Thank you for your solutions, they're all working perfectly. Appreciate the great support!
Not that I need to remind you, but best customer service ever. Thank you again!
Honestly, I really appreciate how much work you’ve put in to get this turned around this fast.
WOW! Adam, you are a freaking superstar! Thank you so much :) Really appreciate it!
This is amazing. Thank you so much for putting your time into this!
Thank you so much, Adam 🙏🏼 You’re the best!
You are so cool, and you've been a big help!
You've made a lifelong customer and evangelist out of me.