How can we help you today?
It’s 9:44am on Saturday down here in 🇦🇺 Australia — all support emails are promptly replied to between 9:00am – 5:00pm (we’ll be online for another ~8 hours today).
FAQ, Guides and Video Tutorials
Frequently Asked Questions
“Where can I find my receipt?”
You will receive an email receipt for any Pro license purchased via Gumroad. Please email [email protected] if you can't find your receipt.
“How can I cancel a subscription?”
You can cancel your plan at any time by clicking the "Manage membership" link in any email receipt (which get sent from [email protected]).
“I have a Figma plugin question”
Most answers can be found on our plugin documentation site, with detailed guides and step by step video tutorial walkthroughs for all our Figma plugins.
“Do you have an Enterprise tier?”
Yes, please request a quote if you're a larger organization that needs more than 10 seats and requires additional vendor onboarding processes.
“What is your refund policy?”
We really want you to get value from using our Figma plugins! If you don’t see value within the first 30 days, please email us for a full refund.
“Where can I read about security?”
Get all the details you need about security, privacy and how each one of our Figma plugins work on our plugin security details pages.
Get In Touch
We’re very friendly, and hearing from you is the best part of our day!
To get in touch, please email [email protected] directly.
Your message will immediately be printed off on an A3 sheet of paper by our baby office chimpanzee — Dennis — who we’ve adopted and trained to intercept all enquiries while our humans stay focused on building amazing Figma plugins down in the basement 12 hours a day.
After Dennis has expertly laminated your message, it will promptly be hand delivered to me (Adam) — I reply to all emails personally, to provide you with the best and most direct customer service possible.
Founder of Hypermatic