Design reviews can go in circles when clients do not live in Figma. Commentful acts as the bridge: it creates a secure review space where clients can leave contextual feedback without touching the master file. That alone has saved more launches for me than any email thread ever could.
Purpose-built for agencies and product teams
Commentful spins up branded portals where clients can walk through frames, drop annotations, and sign off when ready. You control permissions, passwords, and expiration dates, which keeps sensitive work safe while still being accessible.
Feedback that turns into action
Every comment becomes a card on a kanban-style board. Assign it, set a status, and let the plugin sync the update back into Figma. No more guessing which edits are done or who owns what—Commentful keeps the entire team aligned.
How I run reviews with Commentful
- Publish the relevant frames to a Commentful board with the right access level.
- Invite clients via secure links so they can leave notes or approvals without a Figma account.
- Triage the incoming feedback on the board, apply changes directly in Figma, and mark each card resolved once it ships.
That’s client feedback software that respects both sides of the table: clients get transparency, and designers stay in the tool they use daily.
Keep every decision auditable
Regulated clients love Commentful because it logs who viewed what, when approvals happened, and which files were shared. You can export the board history as a PDF or CSV and attach it to project closeouts or compliance reviews. That beats cobbling together proof from Slack screenshots, and it protects both your agency and the client if scope questions pop up later.
Tips for smoother engagements
- Create a “review guide” inside each board outlining what stage the work is in and what type of feedback you’re seeking.
- Use internal-only notes to capture design rationale without exposing it to clients.
- Archive boards once a milestone closes so returning clients always start fresh with the latest files.
Client feedback software should feel like an extension of your process, not another inbox. Commentful nails that balance by living directly inside Figma.
